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Case Study

Technology

About the Client

Our federal client is the national authority to manage and regulate civil aviation. The client’s operations scope includes construction and maintenance of civilian airports, management of air traffic, certification of aviation personnel and aircraft, and defining and enforcing safety standards for all aspects of aviation operations and modernization of the civil aeronautics environment.

Business Challenge

Continuous training and certification of aviation personnel is a critical function for the client and central to its core function of keeping the national airspace safe. As many of the sub-organizations within the client’s organization structure attempt to follow a common process to facilitate continuous training and certification of its personnel, Objectstream was tasked with the enhancement and maintenance of its training and certification system, as well as helping the client to standardize the implementation to facilitate the availability of a common platform to manage all of its personnel’s training and certifications.

Our Solution

Objectstream was tasked with the design, development, security, implementation, and deployment of enhancements and maintenance to the training and certification system. We used Agile development methodology to meet the project objectives. This system interfaces with multiple external systems through RESTful web services. Some of the tools used on the project were JIRA, Confluence, and iRise.

We conducted application functional analysis, data analysis, and technical analysis to produce consolidation recommendations. We generated and produced the documents and data, including all relevant reports, diagrams, and models. All of our work was performed in alignment with Software Engineering Institute (SEI) Capability Maturity Model (CMM) Level 2.

We collaborated closely with our SMEs to ensure that we had good understanding of the system requirements before we made any changes to the code. We also implemented rigorous quality assurance and quality control checks to minimize bugs in the production environment after the deployment of enhancement features.

Key functions performed:

  • Helpdesk support for the Training & Certification system, including Tier 2 and 3 support
  • Business analysis, design, development, and operations support
  • Program and project management
  • System and helpdesk metrics analysis and reports generation

Technology & tools stack:

  • Microsoft .Net Framework for the application
  • Oracle database for the back-end
  • Atlassian JIRA for task management and team collaboration
  • Microsoft Team Foundation Server for source code and configuration management

The Result

Objectstream institutionalized a DevOps culture to foster a collaborative approach toward software development and to reduce development and deployment time of new features to production.

Our efforts resulted in a substantial reduction in the volume of trouble tickets raised.